Chips:

What is a "chip"? CBBC Bank Business Debit Cards are being issued containing a small microchip just above the printed account number on your card. Chip cards allow for an extra layer of security for face to face purchase transactions.

How they work:

When used at an enabled terminal, the microchip in your debit card creates a one-time use code that the merchant sends to the card company to process your transaction. The card company is able to match this code to your card information and pay the merchant. 

How is this safer:

With traditional debit cards, information stored in the magnetic strip and transmitted to card companies from merchants includes your name, full card number, card expiration date, and security code (the numbers found on the back on the card). If a card was compromised, either by swiping through a skimming device or a data breach, all of this information could be used by criminals for unauthorized purchases from your bank account. By using the new chips to complete face to face transactions, none of this information is sent through payment systems thus lessening the likelihood of a card compromise.

How to make a purchase:

When you are ready to make a purchase, you will insert the card into the merchants chip-enabled terminal at the bottom of the key pad. The terminal will read the microchip to access a one time use code for your purchase. While it is doing this you will be asked for your PIN number. The card will need to remain in the terminal until the transaction is finished processing. Once it is done, the terminal will alert you and the screen will tell you that you may now remove your card. 

What about online transactions:

Microchips can only work to protect your account information when you are making a purchase face to face and the merchant has a chip-enabled terminal. Transactions made with online merchants still require you to enter your card number and other information to complete the transaction. Please refer to our useful tips tab above to learn more about protecting your card information while making an online purchase. 

Increased buying power for your employees comes with the responsibility of monitoring and keeping your business debit cards and accounts secure. Please review the following security protocols for keeping your business debit cards safe. For more details, stop by a branch to request a copy of our business debit card agreement. 

• If for any reason you or your employee believe a card has been lost or stolen, contact the bank immediately! The debit card department may be reached at (865) 977-5931 during business hours and at (866) 546-8273 after business hours.
• The business is fully liable for all transactions initiated by the debit cards issued to the company and its employees, both authorized and unauthorized.
• Business debit cards are non-transferable. It is the responsibility of the business to reclaim debit card(s) from terminated employees and let CBBC Bank know so that card access to the account is terminated.
• CBBC Bank recommends the use of Personal Identification Numbers (PINs) to process debit card transactions. PINs are issued to each card holder at time of issuance and must be kept under strictest security by the card holder. Do not tell anyone else your PIN, write the PIN on the back of the debit card, or keep your PIN and card in a place that is easily accessible to others.
• Please review all monthly statements as soon as possible and report any disputed transactions to CBBC Bank by following the process outlined in the business debit card agreement.

Tips for General Use:

• Never disclose information about your card in response to an unsolicited email or phone request. CBBC Bank will not ask for this information in an email.
• Always stand between any Point of Sale (POS) terminal or ATM and any waiting individuals, so that you block their view as you enter your PIN to complete your transaction.
• When using an outdoor POS terminal or ATM, such as at a gas station, observe your surroundings. Inspect the terminal/ATM itself for possible skimming devices (this may be an attachment or alteration to the card reader or the key pad). If anything looks suspicious, either in the area or at the terminal, do not initiate a transaction. Leave the area immediately.
• After making your purchase or ATM transaction, always get a receipt.
• Minimize the time spent at the terminal or ATM. Put your cash, card and receipt away after your transaction. Count cash received later and always keep your receipt.
• When placing orders online, start from a trusted website instead of using a search engine. Search engines can be rigged to lead you away from where you actually want to go, especially once you get past the first few pages of links. If you know the site, there is less chance of it being fraudulent. Be very cautious of misspellings or sites with a different top level domain (for example .net as opposed to .com).
• Never, ever buy anything online from a site that doesn't have SSL (secure sockets layer) encryption installed. You will know if the site has SSL encryption due to the fact that the web address begins with https:// instead of just http://. Also, a locked padlock icon will be present, usually next to the website address or in the status bar at the bottom of the browser dependent upon which browser you are using.
• Don't wait for bills or statements to come in to check your transactions. Log into your BankOnLine regularly to make sure everything you are seeing matches the activity your employees are reporting. Even from regular vendors. If you find something you don't recognize, contact the bank immediately.
• Make sure your anti-virus and malware software is up to date and working properly. Tech-savvy thieves do not just wait for you to give them your information. They will try to slip something onto your system to help them along, most often through legitimate looking email attachments or vulnerabilities in your security.